Delivery

Terms of delivery

 Priority/Express delivery. 

EU     -      Rest of Europe   -      Africa        -     North America   -     Asia

2-4 days       3-7 days                 4-10 days              4-8 days                5-12

 

Orders will be shipped the day after you place your order. 

Orders placed during the weekend (Saturday and Sunday), will be shipped the following Monday. 

  •  We will not accept responsibility for packages which are returned to us due to insufficient/incorrect address information. Additional shipping fees will be due for re-sending any order(s). This must be paid in advance of shipment.
  • We will not accept responsibility for items being delivered to the incorrect location due to insufficient/incorrect address information being provided to us.
  • We will not accept responsibility for the breakage/damage of any of our products that may occur during transit. Queens will ensures that all products are packaged to safeguard protection during the delivery process. We have yet not had 1 product damaged during transit.
  • We cannot accept responsibility for the loss of any of our items/parcels during transit due to a fault of a third party service provider (the courier). However, Queens will assist the customer in liaising with the relevant courier party, to investigate a reported loss and pursue the appropriate channels until the matter is resolved. You can always contact us on customerservice@queensonlinestore.com Email will be responded to within 24 hours. 

If you have any concern about your purchase or delivery terms, please don't hesitate to contact us. We will answer your questions and make sure your order gets to you.  

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